Shipping, delivery & returns

SHIPPING

Our aim is to dispatch all orders within 1 working day of receipt.

Occasionally public holidays, weekends, weather events or extremely busy periods may result in extended delivery times.
In these circumstances, we will endeavour to communicate with you about the delay and resolve any issues.

Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business.
If your order is urgent please contact us for assistance.
If no one is home for delivery of your purchase, local postal guidelines will apply.

If your order does not arrive within a few days of you receiving our notification of it having been shipped, please contact us so we can search for it.

We cannot be held responsible if we are not informed within 7 days as we have to be prompt in making a claim on our freight insurance.

All orders are sent major via national courier companies and require a signature as proof of delivery.
If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form.

In general, delivery to your door will take no more than 48 hours from dispatch within Nelson, 2-4 days North Island and South Island.
Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.



RURAL DELIVERIES

Deliveries to rural delivery addresses will usually take one to two days longer as rural deliveries are handled by a third party.  Please note an additional $2 will be added to cover Rural costs.

Due to the nature of this network consignments to rural locations may be left without signature or proof of delivery.

As such, we cannot accept responsibility for lost or stolen items that have been delivered to rural addresses, we will however do our best to work towards a mutually acceptable solution in the unexpected situation where an order does go missing.



DOMESTIC DELIVERY CHARGES

Orders over $120 will be sent freight-free Nationwide.
For orders under $120 a shipping charge of $7.95 will apply.

Freight costs to outer islands and PO Boxes: We may need to charge more than $7.95 as freight to these places can be very expensive.
Our policy is that dandelion pays what it would cost to send the same order to a North Island RD address and we charge you for the remainder.



INTERNATIONAL DELIVERY

Unfortunately, we are not able to ship internationally at this stage.



RETURNS & REFUND POLICY

We expect that you will be completely satisfied with any goods and services you receive from dandelion.
However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

We have made a considerable effort to accurately describe the products we sell.
In the event that goods are not true to description or faulty we will accept the goods for return and refund your money without hesitation.

Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for refund if you simply change your mind about a product.
We will endeavour to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost.
All freight is at your expense unless the fault is ours.  In that case we will refund shipping too.

We accept responsibility for ensuring our packaging is suitable for postage.
If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.
Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.

 

LJ & CW T/A dandelion